[VSH - US] Server's provider seems to be having reliability issues

Dell

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Mar 12, 2026
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Recently, in the last 3 or 4 days, I've been experiencing connectivity issues with LOOS's US Versus Saxton Hale server.

Seemingly out of nowhere, I'll be playing the game normally, before suddenly being frozen in place. The server stops sending movement packets to my computer, resulting in everyone else appearing frozen. I'll still see chat messages and damage indicators on my HUD, but the game is rendered effectively unplayable as a result. When this happens, I type "retry" into console to rejoin the server, which does have a chance at fixing it, but sometimes the retry will fail and I'll be booted to the main menu.

In fact, just before I started typing this post, it happened to me again, but this time I couldn't reconnect at all. For reference, in my 5,600 hours in TF2, I cannot recall a single time where an issue like this has occurred that wasn't caused by my internet dropping out, so I tabbed out of TF2 to check and... well, my internet is fine! No issues on my end, so what's going on? Well, I have a pretty good guess as to what the cause might be, and it has nothing to do with the increase in player count or the change in voice chat codec that happened recently.

What's odd about this issue is that, when it happens, the server straight up vanishes from the in-game server browser, indicating to me that something might be going wrong on the provider's end. My best guess is that the server provider has an improperly configured firewall or anti-ddos system that's mistakenly blocking IPs it should normally be allowing through. Either that, or the provider's ISP could be having issues with their DNS systems, which would explain the server disappearing on the server list seemingly at random.

I know that all sounded like a lot, so to put it simply: I think contacting the server provider about the seemingly random disconnects and disappearing acts might be worth considering.

I haven't experienced an issue like this on any other TF2 server before, and considering a change in server provider occurred recently, it wouldn't surprise me if they had some config issues on their end when setting things up for LOOS. If anyone else has been experiencing the issue I've described above, please sound off! This post is meant to have the issue addressed, fixed, and kept that way, so having multiple witnesses confirm the issue exists helps a lot!

Also, one more thing: I'm connecting to the server from Florida, USA, via Fiber Optic internet with no changes in network configuration. Hope this helps narrow down the cause.
 
Oh yeah, another 'nother thing: Sometimes the server WILL show up in the server browser, but it won't respond. Furthermore, there's a chance that it will respond very briefly and load the player list, but you won't be able to connect (the below screenshot was taken after I restarted my game).

1773973833136.png
 
Update: It just happened again. I was forcefully timed out from the server and kicked to the main menu. I typed "retry" into the console 3 times and got nothing. The server is also no longer visible on the in-game server browser.

Moving forward, I will make a reply to this thread whenever the issue arises to see if it's more common at specific times of day. This time it occurred at around 7:30 PM, Eastern Standard Time.
 
yeah, i seem to be having it too, except i dont even see it on the server browser, when i manually type the ip in tho, it just wont respond.
 
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